Shipping

Shipping Information

Orders are delivered from our warehouses (located in Germany, Italy, Sweden, USA) Monday to Friday between 9am and 5pm with DHL Shipping Service (Standard / Express) or FedEx (Standard).

We offer FREE SHIPPING worldwide!

* Please keep in mind that shipping times may vary and we cannot take responsibility for customs clearance delays or failed payment approval.

* We don’t ship to: Russia, Belarus, Ukraine, North Korea and Palestinian Territory.

Order Tracking

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, we will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 2-4 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under “My Orders” in your account, or directly at the DHL tracking tool here and FedEx tracking tool here.

While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

Cancellation

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order.

Further information on cancelling and returning an order can be found in our Return & Refunds Policy.

IMPORTANT

For shipments to non-EU countries, the customs duties and fees may be applied depending on the regulations of the country of destination of the goods. Please contact your local customs office for more information.

For more information you can visit the FAQ page here.